| 摘要 |
The embodiments of the present invention disclose a method for call routing, including receiving routing request information sent by computer telephony integration, where the routing request information carries customer media information, calculating customer requirement quality of service according to the customer media information, and selecting an agent corresponding to the customer requirement quality of service according to the customer requirement quality of service to make a service capability of the agent match a network quality requirement, thereby improving the quality of service. |
