| 摘要 |
A survey is presented to a customer who has recently used the services (or products) of a business The customer responses to the survey then, in turn, are used to create an average rating and a short two to five sentence paragraph describing the customer experience. The sentences are based on how they respond to survey questions, and are presented to the customer for verification/editing before the customer is asked to post the comment online. The customer's email is requested and used as part of the posting process. |
