发明名称 |
SYSTEM AND METHOD FOR CUSTOM-FITTING SERVICES TO CONSUMER REQUIREMENTS |
摘要 |
Systems and methods for custom-fitting a service solution to consumer requirements are provided. A method for custom-fitting a service solution to consumer requirements, comprises acquiring a request for the service solution from a consumer via a conversational interface, and issuing a query to a service knowledge base to obtain a set of service knowledge representation items from the service knowledge base and analyzing each service knowledge representation item to determine whether a custom-fit service solution can be developed. |
申请公布号 |
US2014114805(A1) |
申请公布日期 |
2014.04.24 |
申请号 |
US201213655890 |
申请日期 |
2012.10.19 |
申请人 |
INTERNATIONAL BUSINESS MACHINES CORPORATION |
发明人 |
AKOLKAR RAHUL P.;CHEFALAS THOMAS E.;LAREDO JIM A.;SAILER ANCA;SCHAFFA FRANK A.;SEGAL ALLA;SILVA-LEPE IGNACIO;PERNG CHANG-SHING;TAO TAO |
分类号 |
G06Q30/00 |
主分类号 |
G06Q30/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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