| 摘要 |
A reputation monitoring system provides a software process that runs continuously to identify content that is fast moving and deserving of attention by an organizational representative. The system includes a software agent designed to proactively alert subscribers to potentially concerning movements of a content item within search result rankings. The agent tracks a threshold number of search results over time, and utilizes additional contextual services to determine whether to deliver an alert to subscribers. It is not uncommon for negative items to be written about an individual or organization on the web. There is significant value in being able to identify when negative items are written and if they are gaining notoriety. The reputation monitoring system provides a solution by monitoring search results. |
