发明名称 |
System and method for processing and routing incoming calls to a communication assistance system |
摘要 |
A call routing system employs a primary call outing device configured to receive directory assistance calls from callers at a first directory assistance system, and determines, for each of the calls, whether they will be handled by the first directory assistance system, or by a second directory assistance system among a plurality of directory assistance systems. A secondary router is also provided, configured to route the calls within the first directory assistance system to the primary call routing device The secondary router has a default call distribution logic, such that if the primary call routing device is off-line, the secondary call router routes the calls among the first directory assistance system and the plurality of directory assistance systems according to the default distribution logic. |
申请公布号 |
US8699692(B2) |
申请公布日期 |
2014.04.15 |
申请号 |
US201213525517 |
申请日期 |
2012.06.18 |
申请人 |
BAUMEISTER CHRISTINE;BATES MICHAEL;PINES ROBERT;GRAPE TECHNOLOGY GROUP, INC. |
发明人 |
BAUMEISTER CHRISTINE;BATES MICHAEL;PINES ROBERT |
分类号 |
H04M3/00;G06F11/00;G06F12/00;G06F17/30;H04M1/64;H04M3/12;H04M3/42;H04M3/493;H04M3/523;H04M5/00;H04M7/00;H04Q3/64;H04Q7/20 |
主分类号 |
H04M3/00 |
代理机构 |
|
代理人 |
|
主权项 |
|
地址 |
|