发明名称 |
CUSTOMER SATISFACTION DASHBOARD |
摘要 |
An instrument for measuring and presenting customer impressions of a company uses weighted response values of survey questions to develop a customer experience score and a customer interaction score. The two scores are added to produce a composite score. The three scores for a company may be presented with other score sets for other companies to provide a simple and consistent comparison of companies. When different businesses or even different industries have different customer experiences and interactions, weighting of response values can be adjusted to more accurately reflect the importance of that factor on the overall customer experience, which models customer satisfaction. |
申请公布号 |
US2014100920(A1) |
申请公布日期 |
2014.04.10 |
申请号 |
US201313908368 |
申请日期 |
2013.06.03 |
申请人 |
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY |
发明人 |
PLUMMER SHERRY;SHOLTIS DOUG;FLYNN TOM;MEYER LES |
分类号 |
G06Q30/02 |
主分类号 |
G06Q30/02 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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