发明名称 |
Screening electronic service requests |
摘要 |
A facility for screening service requests for requesting assistance is described. The facility receives from a user a service request that requests assistance with solving a problem associated with a system accessible to the user and includes information related to the system. The facility searches a collection of system status information for at least one entry that corresponds with the received information related to the system. Where a corresponding entry is found, the facility provides to the user an indication of the correspondence and an opportunity to cancel the service request. |
申请公布号 |
US8688464(B2) |
申请公布日期 |
2014.04.01 |
申请号 |
US201213685071 |
申请日期 |
2012.11.26 |
申请人 |
ORACLE INTERNATIONAL CORPORATION;SIEBEL SYSTEMS, INC. |
发明人 |
SUNDAY MARK;WELLS KEN;KREADEN MITCHELL;DEIGHTON ANTHONY;BRINDLEY DOUGAL |
分类号 |
G06Q10/00;H04M1/24;H04M3/42 |
主分类号 |
G06Q10/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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