| 摘要 |
The present invention relates to a method of automatically extracting service information for analysis of a service quality and an apparatus using the same, and more particularly to a method of automatically extracting service information for analysis of a service quality by which items related to various service qualities generated during use of a communication service provided by a communication business can be automatically extracted and a measure can be provided to the user terminal, and an apparatus using the same. Accordingly, a user terminal according to an embodiment of the present invention may include: a service application for, if voice information is applied to the user terminal from a user, extracting service information and collecting user information based on the voice information, and a communication interface for transmitting the collected service information and user information to a service quality analysis apparatus. [Reference numerals] (AA) Start; (BB) End; (S101) Execute service application; (S103) Is voice input?; (S105) Is service information input?; (S107) Identify final service event; (S109) Recognize voice; (S111) Predefined service information?; (S113) Collect service information; (S115) Transmit collected service information to service quality analysis apparatus |
