发明名称 |
METHOD AND SYSTEM FOR PROVIDING CUSTOMER SUPPORT |
摘要 |
A method executed at least in part in a computing device for providing cloud based customer support services includes providing a cloud based service enabling data interchange between participants of a cloud based support service, the participants including customers seeking support on products or services and support personnel from companies providing the products or services. The method further includes associating a subset of the participants with a selected product or service, enabling the customers to initiate a support case for the selected product or service, and enabling the subset of the participants associated with the product or service to communicate in order to resolve the support case. |
申请公布号 |
US2014081875(A1) |
申请公布日期 |
2014.03.20 |
申请号 |
US201314026251 |
申请日期 |
2013.09.13 |
申请人 |
NEW GATE TECHNOLOGIES, INC. |
发明人 |
PIERSON ERIC;PIERSON KELLEN;PIERSON BRUCE;ROSHEGER ADRIELE |
分类号 |
G06Q30/00 |
主分类号 |
G06Q30/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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