Method and apparatus for enabling customized and selectable network announcements

摘要

The present invention enables network providers of toll free calls to give customers a choice of what network announcements they want to listen to as they wait in queue. For example, customers could select to hear silence with periodic estimations of wait time, different types of music, current global, domestic, or local news, information about sports or financial information. The present invention allows customers to toggle between different selections via a predefined Dual Tone Multiple Frequency (DTMF) signal.