发明名称 |
SYSTEMS AND METHODS FOR CUSTOMER CONTACT |
摘要 |
A user of a personal computing device may identify an item of interest displayed in a user interface provided by a network-based service and would like to obtain more information. The user may submit one or more electronic contact requests to a contact service in communication with a contact distribution system in order to obtain more information. The contact distribution system determines accurate, real-time availability of service agents and enables communications between the customer and an agent to be established in accordance with user contact information provided by the user. |
申请公布号 |
US2014074529(A1) |
申请公布日期 |
2014.03.13 |
申请号 |
US201314078272 |
申请日期 |
2013.11.12 |
申请人 |
AMAZON TECHNOLOGIES, INC. |
发明人 |
JAY JON R.;DASHE JEREMY A.;JUDKINS BROCK A.;KAUFMAN DONALD L.;LIN YUNG-CHUN;SHARPE, JR. RAYMOND P.;SULLIVAN JOSEPH D.;WEILAND THOMAS J.;KIDWAI TAUSEEF |
分类号 |
G06Q30/00;G06Q10/06 |
主分类号 |
G06Q30/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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