发明名称 SYSTEM AND METHOD FOR THE SELECTION AND DELIVERY OF A CUSTOMIZED CONSUMER OFFER OR ENGAGEMENT DIALOG BY A LIVE CUSTOMER SERVICE REPRESENTATIVE IN COMMUNICATION WITH A CONSUMER
摘要 A computer-implementable method for selection and delivery of a customized consumer offer or engagement dialog by a live customer service representative (CSR) in communication with said consumer comprises upon a first communication from the consumer to the CSR, enabling the CSR to acquire from a first computer system at least one identifying feature of said consumer; using the at least one identifying feature to generate automatically, without CSR involvement, a search of the internet, via a second computer system, to acquire at least one current, real time internet content cue relating to said consumer, said real time internet content cue being collected while the CSR maintains engagement with the consumer; processing, via the second computer system, the at least one identifying feature and the at least one current, real time internet content cue to generate a consumer profile for said consumer; analyzing the consumer profile to create customized consumer offer or engagement dialog; and prompting the CSR to provide the customized offer or engagement dialog to the consumer.
申请公布号 US2014074589(A1) 申请公布日期 2014.03.13
申请号 US201314017219 申请日期 2013.09.03
申请人 NIELSEN AARON DAVID;DAY MICHAEL RANKIN;PANG QIAO;SIROTKIN SERGEY 发明人 NIELSEN AARON DAVID;DAY MICHAEL RANKIN;PANG QIAO;SIROTKIN SERGEY
分类号 G06Q30/02 主分类号 G06Q30/02
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