发明名称 SELECTION OF RESPONSE USING A VISUAL INTERACTIVE VOICE RESPONSE MENU
摘要 <p>In an example embodiment, a visual map of an Interactive voice response (IVR) system is provided to a client device such as a smartphone. The IVR map includes destinations and/or paths. When a user selects a destination and/or path, a client running on the client device generates the appropriate dual-tone multi-frequency (DTMF) tones for the selected destination and/or path, and sends the DTMF tones to the IVR system.</p>
申请公布号 WO2014035983(A1) 申请公布日期 2014.03.06
申请号 WO2013US56830 申请日期 2013.08.27
申请人 CISCO TECHNOLOGY, INC. 发明人 REDDY, NAGENDRA DEVALLA
分类号 H04M3/493;G06F3/0489 主分类号 H04M3/493
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