发明名称 |
Method and system for providing a multi-channel virtual collections center |
摘要 |
An integrated multi-channel virtual collections center and methods for using the same are disclosed. The collections center may include a program management module, a communications module and a data analytics module. The program management module may be configured to generate a plurality of scenarios for a debt collection campaign. The communications module may be configured to automatically present a scenario to a debtor and to receive response data from the debtor. The communications module may include a plurality of communication channels. The data analytics module may be configured to automatically analyze response data received from the communications module and to select a communications channel and a scenario for the communications module based on the response data. |
申请公布号 |
US8660941(B2) |
申请公布日期 |
2014.02.25 |
申请号 |
US20070860999 |
申请日期 |
2007.09.25 |
申请人 |
WILLEY DAWN MARIE;CENTRONE JOSEPH FRANCIS;SCARBOROUGH JOSEPH MATTHEW;ZHANG YE;COLLECTIONS MARKETING CENTER, INC. |
发明人 |
WILLEY DAWN MARIE;CENTRONE JOSEPH FRANCIS;SCARBOROUGH JOSEPH MATTHEW;ZHANG YE |
分类号 |
G06Q40/00 |
主分类号 |
G06Q40/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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