发明名称 |
VOICE SEARCH AND RESPONSE BASED ON RELEVANCY |
摘要 |
A user seeking information relevant to the purchase of a home improvement product or other product submits a query to an automated system. The system transforms the user's voice query into a text statement and searches a knowledge base for candidate responses. Quality scores for the candidate responses are determined. If no candidate response having at least a minimum quality score is identified, the query is sent to a second device associated with an agent. The agent response is provided to the user and stored in the knowledge base for future use. |
申请公布号 |
US2014052445(A1) |
申请公布日期 |
2014.02.20 |
申请号 |
US201313968225 |
申请日期 |
2013.08.15 |
申请人 |
BECKFORD IAN O'NEAL;GUHL MICHAEL L.;HAIDRI ANEES;SCHOLZ KEVIN JAMES;STERK PAUL;HOMER TLC, INC. |
发明人 |
BECKFORD IAN O'NEAL;GUHL MICHAEL L.;HAIDRI ANEES;SCHOLZ KEVIN JAMES;STERK PAUL |
分类号 |
G10L15/00 |
主分类号 |
G10L15/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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