| 摘要 |
The present invention relates to a method and system for managing a no-show customer. The no-show customer management method according to the present invention is executed by a server communicating with a terminal of a customer and one or more affiliated store devices, the no-show customer management method comprising the steps of: receiving reservation information of a customer including information about a reserved affiliated store, information about the reservation time, information about the number of people reserved, and information about the customer from the customer terminal or the affiliated store device; computing the no-show rate of the customer using the reservation information; and providing the terminal of the customer with a notification message corresponding to the computed no-show rate. [Reference numerals] (100) Customer management server; (105) Affiliated store registration unit; (110) Affiliated store D/B; (115) History registration unit; (120) History D/B; (125) Reservation information receiving unit; (130) Reservation information storage unit; (135) Reservation D/B; (140) No-show rate calculator; (145) Message transmitting unit; (150) Condition setting unit; (155) No-show warning unit; (160) Affiliated store device; (170) Customer terminal; (AA) Affiliated store server; (BB) Affiliated store terminal; (CC) Wireless terminal; (DD) Wired terminal; (EE) Affiliated store information; (FF) Reservation history; (GG) Reservation information |
