发明名称 |
Method and system for routing calls based on a language preference |
摘要 |
A method processes and conditionally routes a call. The method includes receiving a call from a caller, determining a telephone number of the caller, and determining if the telephone number of the caller is a telephone number assigned to a specific individual. The method also includes accessing an electronic database to determine a stored language preference of the specific individual when the telephone number of the caller is determined to be assigned to a specific individual, prompting the caller to select a language preference when the specific individual does not have a stored language preference, and storing the language preference selected by the caller based on the prompting in an electronic database. The method further includes routing the call to a predetermined destination based on the stored language preference of the specific individual in the electronic database. |
申请公布号 |
US8644458(B2) |
申请公布日期 |
2014.02.04 |
申请号 |
US201313768297 |
申请日期 |
2013.02.15 |
申请人 |
AT&T LABS, INC.;AT&T INTELLECTUAL PROPERTY I, L.P. |
发明人 |
REYNOLDS DOUGLAS F.;SCRUGGS JEFFREY L. |
分类号 |
H04M1/64;H04M3/493;H04M3/50;H04M3/523 |
主分类号 |
H04M1/64 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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