Call intercept methods, such as for customer self-support on a mobile device

摘要

A method for intercepting calls from a remote or mobile device for customer self-support detects when users or subscribers dial one or more predetermined numbers. If the number corresponds to one of the predetermined numbers (such as a customer support number), the phone may intercept the call and display a list of potential solutions to the subscriber's problems.
A training application is automatically launched when the portable apparatus detects a first time use of an application by the user.