发明名称 |
Methods for providing support services via an available communication channel based on user preference and client preference |
摘要 |
According to one aspect, a request is received at a services application programming interface (API) of a support center from a user for support services of a product. A first list of one or more communication channels that are available for the user to contact an agent of the support center is generated based on a second list of one or more communication channels preferred by the user and a third list of one or more communication channels preferred by a vendor associated with the product. The first list of one or more communication channels is transmitted via the service API to the user. In response to a selection of a communication channel from the first list, a communication session is established between the user and the agent via the selected communication channel for providing support services of the product on behalf of the vendor. |
申请公布号 |
GB2504403(A) |
申请公布日期 |
2014.01.29 |
申请号 |
GB20130018000 |
申请日期 |
2012.04.12 |
申请人 |
TELETECH HOLDINGS INC. |
发明人 |
KENNETH D TUCHMAN;BRUCE A SHARPE;HENRY D TRUONG;ALAN B RAHN |
分类号 |
G06Q10/00;G06Q30/00;H04M1/60;H04M3/42 |
主分类号 |
G06Q10/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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