| 摘要 |
A processor based method of determining a service quality category measure, the method comprising receiving a service event attribute reflecting a service event over a period of time, and automatically correlating the service event attribute with a service quality category to determine a service quality category measure. A processor-based method of providing a service quality category measure, the method comprising receiving a service quality category measure where the service quality category measure represents a correlation of a service event attribute with a service quality category, and providing the service quality category measure to a graphic interface. |
