发明名称 |
COMPUTER TELECOMMUNICATION INTEGRATION EXCHANGER (CTIEX), SYSTEM AND METHOD FOR CHANNEL ASSOCIATED DATA TRANSMISSION OF AGENT AND AUTOMATIC SERVICE |
摘要 |
The disclosure provides a CTIEX, system and method for implementing channel associated data transmission between an agent and an automatic service, wherein the CTIEX comprises a message module and a processing module; the message module receives a channel associated data request message transmitted by a cross-platform automatic service and transmits the channel associated data organized by the processing module to the cross-platform automatic service; the processing module is configured to analyze a call serial number in the channel associated data request message received by the message module to search out agent-associated information and organize channel associated data. The disclosure is capable of implementing channel associated data transmission between an agent and a cross-platform automatic service. |
申请公布号 |
EP2469823(A4) |
申请公布日期 |
2014.01.15 |
申请号 |
EP20100809470 |
申请日期 |
2010.04.21 |
申请人 |
ZTE CORPORATION |
发明人 |
CHEN, XIANBIN;WANG, WENYUAN |
分类号 |
H04M3/51;H04L29/06;H04M3/42;H04M3/487;H04M3/493;H04M3/58 |
主分类号 |
H04M3/51 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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