| 摘要 |
<p><P>PROBLEM TO BE SOLVED: To provide a helpdesk system capable of providing FAQs corresponding to a user attribute. <P>SOLUTION: The helpdesk system is provided with a user terminal 100, a FAQ server 200 and an analysis server 300. The FAQ server 200 is provided with a user attribute storage part 250 for storing user attribute information, a user attribute information acquisition part for acquiring the user attribute information, and a user attribute information transmission part for transmitting the user attribute information to the analysis server 300. The analysis server 300 is provided with a user trend storage part 350 for storing the reference frequency information of FAQs in relation with classification categories in each user, a FAQ classification storage part 360 for storing a plurality of FAQ classification information obtained by classifying the FAQs on the basis of the user attribute information in each classification category, classification category acquisition part 320 for acquiring a classification category, and a FAQ classification information selection part 325 for selecting the FAQ classification information to be provided to the user terminal 100 from the FAQ classification storage part 360. <P>COPYRIGHT: (C)2008,JPO&INPIT</p> |
