OPERATOR SELECTION DEVICE, OPERATOR SELECTION PROGRAM, AND OPERATOR SELECTION METHOD

摘要

An operator selecting device (10) includes an itinerary storage unit (13a) that stores therein areas that a user is scheduled to visit in association with each user identifying information that identifies the user. The operator selecting device (10) includes a used language storage unit (13b) that stores therein a language used in an area in association with each area. The operator selecting device (10) includes a handling language storage unit (14a) that stores therein a language an operator can handle in association with each operator. The operator selecting device (10) identifies, when an inquiry including user identifying information is received from a terminal (30), a language used in an area that the user stored in the itinerary storage unit (13a) in association with the user identifying information is scheduled to visit thereafter by referring to the used language storage unit (13b). The operator selecting device (10) selects an operator who can handle a language used in the current area of stay of a user and a language used in an area that the user is scheduled to visit thereafter.