SYSTEMS AND METHODS FOR MOBILE LOCATION-BASED SERVICE AND RETAIL SERVICE ENHANCEMENT APPLICATIONS

摘要

Location-based service and retail and service enhancement system. An application can be downloaded onto a customer's mobile computer to utilize and develop a customer relationship management database (CRM database) and/or a merchant offer program. The application allows the customer to search for merchants, make reservations, check-in upon arrival, perform product research, order items, pay for items, rate items, and publish merchant reviews. Using the data collected from all of these past transactions, merchants are able to provide enhanced customer service and target offers and discounts.