| 摘要 |
The present invention relates to a call center service method and a system. A method according to the invention includes a step of receiving a consulting reservation request from a customer terminal, a step of uploading a customer requesting a consulting reservation in a consulting standby list, a step of transmitting a consultant connection induction message to the customer terminal when a turn for the customer comes, and a step of connecting an incoming call from the customer terminal to a consultant terminal. According to the present invention, standby time and calling costs are removed by inducing the customer to connect to a call center when a turn comes and directly connecting a call to the consultant when the call comes to the call center. In addition, costs caused by an out-bound call is reduced in the call center. [Reference numerals] (AA) Start;(BB) Include a corresponding customer in a consulting standby list;(CC) Consulting turn for a corresponding customer;(DD) End;(S315) Input consulting reservation information through a call center application;(S317) Receive a consulting reservation request;(S340) Transmit a consultant connection induction message;(S350) Customer terminal outputs a consultant connection induction message;(S360) Select consultant call connection;(S370) Customer terminal calls a call center;(S380) Connecting a customer terminal and an incoming call to a consultant terminal |
