摘要 |
<p>Unique customer identification and behavior is linked between either concurrent or sequential channels of engagement. Unique identifiers are created, captured, and/or passed between these multiple contact channels, e.g. Web, mobile, IVR, phone, automotive, television, to identify and tag the customer and their context, e.g. history, pass behavior, steps progressed, obstacles and/or issues encountered, etc., uniquely.</p> |
申请人 |
24/7 CUSTOMER, INC.;CHANG, ANDREW;REED, DAN;NGUYEN, QUANG;MITRA, A., KRANTHI |
发明人 |
CHANG, ANDREW;REED, DAN;NGUYEN, QUANG;MITRA, A., KRANTHI |