| 摘要 |
PURPOSE: A bidirectional client consulting system using a mobile application and a method thereof are that an integrated bidirectional call center application installed in a telephone terminal is automatically executed when a client calls a specific number in the telephone terminal. CONSTITUTION: A telephone terminal(10) comprises a voice call function with a private automatic branch exchange(PABX)(20) and a connection function with a service providing server. The PABX transmits input information of a client and receiving/transmitting call-IDs to a call center telephone terminal A call center CTI server(30) confirms call connection situation information. A service provider(SP) server(50) synchronizes a telephone terminal application with a consultant PC application. [Reference numerals] (10) Call terminal; (100) Web server; (20) Private automatic branch exchange(PABX); (30) Call center CTI server; (40) Call center ARS(IVR); (50) Service provider server; (70) Contents server; (80) Database server; (90) Recording server; (AA) Voice; (BB) Data; (C1) Voice call connection; (C2) Call application data connection; (DD) Telephone network voice call; (EE) Receiving/sending telephone number call connection state information; (FF) Consultant call connection; (GG) Data network; (HH) Monitoring recording S/W; (II) Call center telephone; (JJ) Consultant PC application |
