| 摘要 |
The systems, methods and apparatuses described herein provide for consumer feedback input and retention management, allowing feedback providers to provide inputs using electronic devices. According to the present disclosure, feedback providers are able to provide feedback to a wide variety of feedback recipients, and an application running on the user's device may automatically locate and deliver these inputs via the correct communications channel associated with a specific feedback recipient location. Feedback recipients may be able to manage the inputs, listen, read voice to text translation, and respond to inputs with emails and/or coupons. Feedback recipients may be able to use the given inputs to feed positive and negative comments back to employees, add comments, set priorities for internal uses, and extract transcripts to combine with existing analyses of customer complaints and service measurements. The systems, methods and apparatuses described herein may also allow customers to provide feedback on specific products by requesting a product identifier and assisting customers in locating product production codes. |
