| 摘要 |
The invention relates to a civil complaint handling method using a cellular phone, which attaches specific identification tags (Figure 1) to locations where civil complaints probably occur, enables a civilian to file a civil complaint by sending a predetermined service code to a telephone number notified in an identification tag through a short message service (SMS), and handles the civil complaint. [Reference numerals] (1) Objective;(10) Notification about a civil petition being settled;(2) Civil petition submission SC use;(4) Notification about a civil petition being arrived;(5) Petition reception and department in charge assignment;(6) Notification about a civil petition being assigned;(7) Petition details being checked;(8) Petition being settled;(9) Petition having been settled;(AA) Civil petitioner;(BB) Civil petition submitted;(CC) Automatic petition submission response;(DD) Civil petition handling system Green Flag;(EE) Handling authority;(FF) Civil petition receptionist;(GG) Person in charge in a corresponding deparment;(HH) Department in charge;(II) Civil petition handling constitution evaluation;(JJ) Possible to notice that overlapping petitions can be submitted;(KK) SMS transmission |
