发明名称 |
Device and method for concealing customer information from a customer service representative |
摘要 |
A method of concealing customer-provided information from an operator during a telephone conversation between the operator and a customer includes receiving dual-tone-multi-frequency-encoded customer information via a telephone connection to a customer telephone and generating a request asking the customer to confirm the information. The method also includes converting the dual-tone-multi-frequency-encoded customer information into an ASCII data stream and sending the ASCII data stream to a computing device, whereby the operator is unable to discern the customer information.
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申请公布号 |
US8582764(B2) |
申请公布日期 |
2013.11.12 |
申请号 |
US20030397042 |
申请日期 |
2003.03.24 |
申请人 |
VAN VOLKENBURGH RONALD G.;THE WESTERN UNION COMPANY |
发明人 |
VAN VOLKENBURGH RONALD G. |
分类号 |
H04L29/06;G06F11/30;G06F12/14;G07C9/00;G07F7/10;H04L9/32 |
主分类号 |
H04L29/06 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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