| 摘要 |
According to characteristics of the present invention, the present invention comprises the following steps: (a) a call answering service using company joins a membership of a call answering service provider; (b) the call answering service using company commits information to the call answering service provider; (c) the call answering service provider assigns committed information registered by the call answering service using company to a consultant and makes the consultant be aware of the committed information; (d) if an inquiry is made by a customer, the customer is connected to the call answering service provider and to the consultant who is aware of the committed information. According to the present invention, consultants of the call answering service provider, who receive systematic education, are able to receive inquiries of customers and give proper answers to the inquiries, and a call answering service provider capable of continuously monitoring the inquiries of customers is able to provide a call answering service. [Reference numerals] (100) Call agency;(110,CC,DD) Counselor;(200,AA,BB) Call commission agency |
