Method of and Device For Service Monitoring and Service Monitoring Management

摘要

The invention relates to a method of and device for service monitoring and a method of and device for service monitoring management. In particular the invention relates to a method of and device for service monitoring wherein terminal operation information is monitored to determine the occurrence of session events of each of a plurality of stages of a user service session. Values for service monitoring metrics 1 for a stage are recorded in response to a session event of that stage. Finally at least one service monitoring report containing service monitoring metric values is sent for each stage of the user service session. The invention also relates to a method of service monitoring management in which one or more service monitoring reports containing service monitoring metric values in respect of the service are received for each stage of the user service session. The received service monitoring metric values for each stage of the user service session are stored in a relationally organised manner based on service session stages and are analysed with reference to the user service session stage to perform service monitoring management.