发明名称 |
Intelligent call management and redirection |
摘要 |
The disclosed systems and methods provide intelligent device inspection and interrogation in an application layer system to route packet-based network calls. These systems and methods can be used to detect the status of a specified endpoint. Endpoint devices can be configured to communicate status information to a central call manager. Endpoints can also be periodically polled to request device information. Pre-defined rules applied at the central call manager can be used to process call flow based on the device information. These rules can be configured so that a call that is not completed for any reason can be transferred to another destination such as a video mail service or an automated or live operator service. |
申请公布号 |
US8576270(B1) |
申请公布日期 |
2013.11.05 |
申请号 |
US20050246956 |
申请日期 |
2005.10.11 |
申请人 |
VITALE JOHN M.;MORRIS STUART;GLOWPOINT, INC. |
发明人 |
VITALE JOHN M.;MORRIS STUART |
分类号 |
H04N7/14;H04M1/64;H04M3/42;H04M11/00 |
主分类号 |
H04N7/14 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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