FACILITATING ASSESSMENT OF A SERVICE THROUGH USE OF USER ASSIGNED WEIGHTS

摘要

In a method for facilitating assessment of a service, values of a plurality of metrics corresponding to the service are acquired. In addition, weights that a user has respectively assigned to each of the plurality of metrics are acquired and a service-level metric value for the service is calculated through calculation of a function that statistically evaluates the weights respectively assigned to the plurality of metrics and the acquired values of the plurality of metrics.