发明名称 |
Systems and methods for technical support based on a flock structure |
摘要 |
An embodiment relates generally to a method of providing technical support. The method includes providing for a plurality of technical groups. Each technical group specializes in a technical area and is comprised of a plurality of senior and junior members. The method also includes receiving a technical issue and routing the technical issue to a selected technical group based on the technical area of the technical issue. The method further includes generating a solution to the technical issue from the selected technical group. |
申请公布号 |
US8560369(B2) |
申请公布日期 |
2013.10.15 |
申请号 |
US20070933532 |
申请日期 |
2007.11.01 |
申请人 |
MESSER MARTIN;RED HAT, INC. |
发明人 |
MESSER MARTIN |
分类号 |
G06Q10/00 |
主分类号 |
G06Q10/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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