| 摘要 |
PROBLEM TO BE SOLVED: To provide a failure handling system, a failure handling device, a failure handing method, a program and an automatic transaction device for enabling an operator to quickly and surely executing failure handling.SOLUTION: A failure handling server (failure handling system) 1 includes: an emergency dispatch request demand acceptance part for making a terminal 2 for operator operation display the input screen of the dispatch request of an attendant and the content of the request, and for accepting a dispatch request demand to an attendant dispatch arrangement system 11; a dispatch request demand acceptance part for accepting the dispatch request demand and work request content; and a work request content transmission part for, when the emergency dispatch request demand acceptance part accepts the dispatch request demand, transmitting the dispatch request demand to the attendant dispatch arrangement system 11, and for transmitting the work request content information to an ATM (automatic transaction device) 8 on the basis of the work request content input after acceptance, and for, when the dispatch request demand acceptance part accepts a dispatch request instruction and the transmission request of the work request content of the attendant, transmitting the information to the attendant dispatch arrangement system 11. |
