发明名称 |
SYSTEMS AND METHODS FOR CUSTOMER RELATIONSHIP MANAGEMENT |
摘要 |
According to various exemplary embodiments, a social media message posted by a user on a social media system is accessed, and a prioritization level is determined based on the social media message. The prioritization level may indicate a measurement of importance of the social media message. Further, the social media message may be inserted into a prioritized message queue, based on the determined prioritization level associated with the social media message. |
申请公布号 |
US2013262320(A1) |
申请公布日期 |
2013.10.03 |
申请号 |
US201213712541 |
申请日期 |
2012.12.12 |
申请人 |
MAKANAWALA PRERNA;GODARA JAIDEEP;GOLDWASSER ELIAD;KARUNAKARAN JOTHISH;SUNDAR JANANI BHUVANESWARI;WALLACHER CLAUS;SUBRAMANIAN VENKITESH;MANOHAR KRITHIKA;KASAI REI;CHESIRE TERENCE;SAP AG |
发明人 |
MAKANAWALA PRERNA;GODARA JAIDEEP;GOLDWASSER ELIAD;KARUNAKARAN JOTHISH;SUNDAR JANANI BHUVANESWARI;WALLACHER CLAUS;SUBRAMANIAN VENKITESH;MANOHAR KRITHIKA;KASAI REI;CHESIRE TERENCE |
分类号 |
G06Q50/00;G06Q30/00 |
主分类号 |
G06Q50/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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