System and Method for Directing and Monitoring the Activities of Remote Agents

摘要

Systems and methods for directing activities of remote agents via a scheduling engine which generates a proposed schedule based on predetermined business rules, contact parameters for the target locations, and the geo-coded information of the target locations. The target locations have contacts to be visited by a remote agent. The schedule is transmitted by a remote activity manager to the remote agent's handheld unit via a wireless network. The schedule and the geo-coded information may be displayed via a use interface. The remote agent may supply visit information. The location of the handheld unit may be tracked at predetermined intervals in order verify the visit.