SERVICE CONTROL APPARATUS, SERVICE CONTROL METHOD AND COMPUTER READABLE MEDIUM

摘要

According to one embodiment, a service control apparatus includes an acquisition unit, an estimator, and a generator. The acquisition unit acquires a user request. Intention knowledge items associate user requests with user intentions behind the user requests. The estimator estimates user an intention corresponding to the user request with reference to the intention knowledge items. Service control knowledge items define methods of generating service control conditions for operating the service. The methods correspond to the user intentions. The generator generates one of the service control conditions corresponding to the user request and the user intention, with reference to the service control knowledge items.