METHOD AND APPARATUS FOR PROVIDING CUSTOMER SERVICE IN ONLINE GAME

摘要

PURPOSE: A client supporting method of an online game and a device thereof are provided to offer a client supporting service with a chatterbot by providing the chatterbot to an online game. CONSTITUTION: A customer support device generates a chatterbot (S100). The device constructs a chatterbot database (DB) storing client support data (S200). When the user terminal of the user calls the chatterbot, the device displays a chatterbot interface on the user terminal (S400). The device analyzes the user input information to searches the client support data in the chatterbot DB (S500, S600). The device receives user data for the searching data from the user terminal (S700). The device updates the chatterbot DB corresponding to the received user data (S900). [Reference numerals] (AA) Start; (BB,EE,FF) No; (CC,DD,GG) Yes; (HH) End; (S100) Generate a chatterbot; (S200) Construct a database for the chatterbot; (S300) Connect to a game; (S400) Call the chatterbot?; (S500) Receive the information inputted by a user; (S600) Search and transmit response data; (S700) Receive user data?; (S800) End the chatterbot?; (S900) Update the user data