发明名称 AUTOMATED SEARCHING FOR SOLUTIONS TO SUPPORT SELF-DIAGNOSTIC OPERATIONS OF WEB-ENABLED DEVICES
摘要 <p>An automated diagnostic system is presented here. The system includes a network-enabled device, a remote network-based search engine, and a data communication network to facilitate data communication between the network-enabled device and the remote network-based search engine. The device automatically detects a problem, error, or failure associated with its operation, and automatically sends a corresponding search query to the remote network-based search engine. The search engine receives the search query and, in response to the search query, searches for relevant information pertaining to the problem, error, or failure, and sends a corresponding response to the network-enabled device. The response includes response data having some contextual association with the solution. The device receives the response, processes at least some of the response data to determine a course of action, and initiates that course of action.</p>
申请公布号 EP2641173(A1) 申请公布日期 2013.09.25
申请号 EP20110822909 申请日期 2011.11.17
申请人 SLING MEDIA PVT LTD 发明人 MULE, SACHIN, D.
分类号 G06F11/07 主分类号 G06F11/07
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