Method and apparatus for providing call center agents with calling party information

摘要

A method and apparatus for providing call center agents with calling party information for calls initiated behind trunks on packet networks such as Voice over Internet Protocol (VoIP) and Service over Internet Protocol (SoIP) networks are disclosed. The method enables a network service provider such as a telephone company to provide toll free service to an enterprise customer, and to provide the enterprise customer with the trunk group identifiers that customers of the enterprise utilize to access services provided by the enterprise.