发明名称 |
Bidirectional synchronization with CRM applications |
摘要 |
Synchronization between email, contact management, scheduling (ECS) and customer relationship management (CRM) applications is facilitated through a synchronization module on the ECS side using an Extensible Markup Language (XML) file for keeping track of synchronization states. The CRM server version of an item is compared with the XML file to detect changes and the same performed for the ECS item. The changes are then pushed to the corresponding item for the columns that have changed. Last updated item is selected in case of a conflict. |
申请公布号 |
US8533258(B2) |
申请公布日期 |
2013.09.10 |
申请号 |
US20100908493 |
申请日期 |
2010.10.20 |
申请人 |
PARKER, III WAYNE;THADANI NAVIN;GAO TONG;DEB INDROJIT;UPADHYAY PRAVEEN;LEGLER IAN;MICROSOFT CORPORATION |
发明人 |
PARKER, III WAYNE;THADANI NAVIN;GAO TONG;DEB INDROJIT;UPADHYAY PRAVEEN;LEGLER IAN |
分类号 |
G06F15/16;G06F7/00 |
主分类号 |
G06F15/16 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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