System and method for remotely repairing and maintaining a telecommunication service using service relationships and service management system employing the same

摘要

A service management system and method. In one embodiment, the service management system includes: (1) a service description repository configured to contain service descriptions that define services in terms of a set of systems and devices that assume roles based on at least one of capabilities and attributes thereof and (2) a service management engine coupled to the service description repository and configured to employ one of the service descriptions to repair a corresponding one of the services using a predefined relationship among a subscriber, at least one of the systems and devices and optimal values.