发明名称 |
REMOTELY SERVICING AND DIAGNOSING ELECTRONIC DEVICES |
摘要 |
Remotely servicing and diagnosing a client device, including: establishing a persistent two-way connection between a server and the client device using a messaging and presence protocol; reading and analyzing statistics and settings of the client device when the persistent two-way connection has been established; detecting any problem with the client device from reading and analyzing statistics and setting of the client device; addressing and fixing the problem with the client device. Keywords include persistent connection, and remote servicing and diagnosing.
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申请公布号 |
US2013232374(A1) |
申请公布日期 |
2013.09.05 |
申请号 |
US201213411289 |
申请日期 |
2012.03.02 |
申请人 |
MCCOY CHARLES;SADJA ARAN;WONG LING JUN;XIONG TRUE;SONY NETWORK ENTERTAINMENT INTERNATIONAL LLC;SONY CORPORATION |
发明人 |
MCCOY CHARLES;SADJA ARAN;WONG LING JUN;XIONG TRUE |
分类号 |
G06F11/30 |
主分类号 |
G06F11/30 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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