| 摘要 |
Automated response options manage messaging by comparing content of an input message to content saved in a store of previous messages, and to meta data content of each of a plurality of frequently asked question web pages. If the compared content matches to either of the saved content or to the frequently asked question web pages meta data content and the message meets a requirement of a policy rule, a reply message is automatically composed and sent by a processing unit, the reply including the matching content or a link to the matching content if the input message is a newly received message. If the content does not match or the input message does not meet the policy rule requirement, a copy of the message is saved and a user prompted to manually compose and send a reply.
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