发明名称 |
Problem record signature generation, classification and search in problem determination |
摘要 |
A method for problem determination and resolution in an information technology (IT) system includes receiving a problem ticket, searching a database for a plurality of problem features based on data included in the problem ticket, extracting the plurality of problem features from the database, and generating a problem signature corresponding to the problem ticket, wherein the problem signature comprises at least one non-textual feature extracted from the plurality of problem features. |
申请公布号 |
US8527811(B2) |
申请公布日期 |
2013.09.03 |
申请号 |
US20100880794 |
申请日期 |
2010.09.13 |
申请人 |
GILBERT ALLEN M.;LUAN LAURA Z.;ROSU DANIELA;WARD CHRISTOPHER;INTERNATIONAL BUSINESS MACHINES CORPORATION |
发明人 |
GILBERT ALLEN M.;LUAN LAURA Z.;ROSU DANIELA;WARD CHRISTOPHER |
分类号 |
G06F11/00 |
主分类号 |
G06F11/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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