发明名称 |
METHOD AND SYSTEM TO PROCESS ISSUE DATA PERTAINING TO A SYSTEM |
摘要 |
A computer-implemented method to processes issue data in a system. A plurality of issue reports are received from respective reporting entities, each issue report being in respect of a system issue which requires a response activity. The issue reports are parsed to obtain priority criterion data relating to at least one priority criterion. The priority criterion is unrelated to the dates and/or times of the issue reports and may include visibility data, severity data, exposure data, and performance data relating to past performance of a reporting entity or a reported entity. The reported issues are then prioritized for order of response based at least partially on the associated criterion data.
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申请公布号 |
US2013219232(A1) |
申请公布日期 |
2013.08.22 |
申请号 |
US201313850232 |
申请日期 |
2013.03.25 |
申请人 |
EMBREE KEVIN H.;SILVER ELLEN;EBAY INC. |
发明人 |
EMBREE KEVIN H.;SILVER ELLEN |
分类号 |
G06F11/07;G06F11/00;G06Q30/00 |
主分类号 |
G06F11/07 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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