发明名称 Adaptive system with call center and trusted network
摘要 A response center maintains personal profiles of clients of a service of the response center. At least some of the profiles include contact information for entities in trusted networks of the respective clients. At least some of those trusted network entities may also have designated second-level entities in their own trusted networks. In some applications, the response center utilizes this extended network of entities for the benefit of its clients. For example, the response center may request information from a second-level entity if the information is not available from the client or one of the client's trusted entities. In other examples, the response center may recruit members of the extended network for assistance in certain situations, or may use the extended network as an information distribution mechanism. Principles of the invention may apply to a private response center or a public center such as a public safety answering point.
申请公布号 US8515020(B1) 申请公布日期 2013.08.20
申请号 US201213617564 申请日期 2012.09.14
申请人 AMERLING AARON;BRENTON SCOTT;GUTIERREZ CHRIS;MATSUO KOTARO;GREATCALL, INC. 发明人 AMERLING AARON;BRENTON SCOTT;GUTIERREZ CHRIS;MATSUO KOTARO
分类号 H04M11/04 主分类号 H04M11/04
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