<p>A method of automating incoming message prioritization. The method including training a global classifier of a computer system using training data. Dynamically training a user- specific classifier of the computer system based on a plurality of feedback instances. Inferring a topic of the incoming message received by the computer system based on a topic- based user model. Computing a plurality of contextual features of the incoming message. Determining a priority classification strategy for assigning a priority level to the incoming message based on the computed contextual features of the incoming message and a weighted combination of the global classifier and the user specific classifier. Classifying the incoming message based on the priority classification strategy.</p>
申请公布号
WO2013118089(A2)
申请公布日期
2013.08.15
申请号
WO2013IB51049
申请日期
2013.02.08
申请人
INTERNATIONAL BUSINESS MACHINES CORPORATION;IBM UNITED KINGDOM LIMITED;IBM (CHINA) INVESTMENT COMPANY LIMITED